Living in a new city can be a difficult adjustment for many students. There are numerous off-campus resources in the Kitchener-Waterloo community available to ensure that you feel right at home. If there is a resource that you would like to learn more about, please let us know and we'll help point you into the right direction.
The Better Business Bureau (BBB) works to provide information about reliable businesses, to communicate fraudulent activities to consumers and to act as a mutually trusted intermediary between businesses and consumers when resolving disputes.
354 Charles Street East
Kitchener, Ontario N2G 4L5
The City of Waterloo is a central resource for off-campus living in Waterloo. As a member of the community, there are numerous resources at your disposal. This website can provide you with information about upcoming activities in Waterloo, by-laws, important contacts and much, much more.
90 Westmount Road North
Waterloo, Ontario N2G 2R4
CLEO is a community legal clinic specializing in public legal education. On the main website, you can find many useful pamphlets that may be helpful in understanding your legal rights and how to exercise these. At the Student Resource Office, we have hard-copies of many CLEO pamphlets available. Feel free to drop by the SRO and pick-up a pamphlet!
If you are looking for help in paying down your credit card debt, you can contact Mosaic Counselling and Family Services in Kitchener. The debt management counselling is well respected in the community and you do not have to be Catholic to use the service. The staff at Mosaic will provide you with information on how to amalgamate debt, repayment plans, relief from collections agencies, cancellation of credit cards and budget management.
Collections Agencies are prohibited to harass individuals who have not made payments. If you are being harassed by a Collections Agency, you may direct your complaint to the Ministry of Consumer and Customer Relations (1-800-889-9768).
(519) 585-7555Back to Navigation
The Grand River Transit (GRT) provides the public transportation system in the Region of Waterloo. All full-time registered Undergraduate and Graduate students at the University of Waterloo can use their valid WatCard to ride GRT buses.
354 Charles Street E.
Kitchener, Ontario N2G 4L5
The Kitchener Waterloo Multicultural Centre provides numerous services and programs to support new Canadians in the Kitchener-Waterloo area. For on-campus support, you can contact the International Student Office
102 King Street West
Kitchener, Ontario N2G 1A6
General Information: (519) 745-2531
Interpreter Services: (519) 745-2593
The Landlord and Tenant Board provide information about the Residential Tenancies Act and work to resolve disputes between landlords and tenants. A great on-campus resource for landlord and tenant issues is the Off-campus Housing Office.
City Hall, Main Floor
200 King Street West
1 (888) 332-3234
If you don't qualify for Legal Aid or the Waterloo Region Community Legal Services, and you're not sure where to start your search for a lawyer, you can call the Lawyer Referral Service. This service, administered by the Law Society of Upper Canada, will refer you to an Ontario lawyer who practices in the geographical and legal area in which you need representation. You will receive up to thirty minutes of free advice from this lawyer. Go prepared to spend this time wisely. Make sure you have all the details and documentation the lawyer will need and be prepared to ask questions to determine whether this is the lawyer you want to represent you. There is a six-dollar charge to your telephone bill for the referral.
1 (900) 565-4577 *There is a $6.00 fee for this call*Back to Navigation
Legal Aid Ontario provides legal resources to low-income individuals in the province. Many of the pamphlets created by Legal Aid Ontario can be found on the rack outside of the Student Resource Office.
50 Queen Street North, Suite 830
Kitchener, Ontario N2H 6P4
The Ontario Human Rights Commission acts to protect people in Ontario from discrimination and empowers citizens to understand their rights. For more information on-campus, you can contact the Conflict Management and Human Rights Office.
180 Dundas Street West, 8th Floor
Toronto, Ontario M7A 2R9
1 (800) 387-9080
The Ontario Ministry of Labour enforces labour legislation and works to promote a fair, safe and harmonious work environment for Ontario workers.
If you are interested in getting involved in the KW area, a great way to do so is to volunteer your time. There are numerous organizations recruiting volunteers for short-term and long-term positions. Visit the Volunteer Action Centre website to discover opportunities currently available.
151 Frederick Street, Suite 300
Kitchener, Ontario N2H 2M2
This is a non-profit organization with the aim of providing legal services to financially disadvantaged individuals. To use this service, individuals must be able to prove eligibility, which is outlined on the website. Unlike legal aid, WRCLS has lawyers on staff and provide specific help with specific areas of law. They concentrate on, but are not restricted to, matters involving landlords and tenants, social assistance, workers' compensation, employment insurance and consumer law.
170 Victoria Street South
Kitchener, Ontario N2G 2B9